Section 1. Membership Billing
The Rielane VIP Membership is a monthly recurring membership billed at $29.99 USD every 30 days.
Your first payment is charged at checkout, at the time you purchase the Rielane VIP Membership. You will be charged $29.99 now and every 30 days thereafter until you cancel your subscription.
Recurring billing disclosure: By placing your monthly recurring order of Rielane VIP Membership, you will be charged $29.99 now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and a receipt after each successful transaction.
Section 2. What Is Included
While your membership remains active and in good standing, the Rielane VIP Membership may include:
- Member-only discounts on eligible Rielane products
- VIP-only Rielane products and exclusive drops
- Priority customer support
- Expedited order processing when available
- Early access to selected product launches or limited offers
- Exclusive seasonal member offers
- Access to member-only content or rewards when available
Membership benefits may vary from time to time. Benefits are active only while your membership remains current and paid.
Section 3. Automatic Renewal
Your Rielane VIP Membership renews automatically every 30 days until you cancel.
By purchasing the membership, you authorize Obsidian Row Holdings LLC to charge the payment method used at checkout $29.99 every 30 days until cancellation.
Section 4. Electronic Notification and Receipts
You will receive an electronic notification 5 to 7 days prior to each recurring transaction and a receipt after each successful transaction.
It is your responsibility to make sure the email address associated with your account is accurate and able to receive these notifications.
Section 5. How to Cancel
You may cancel your Rielane VIP Membership at any time. To cancel or manage your membership:
- Log in to your customer account at rielane.com and manage your subscription settings, or
- Email us at support@rielane.com with the subject line “Cancel Membership” and include the email address used for your order, or
- Submit a request through our Cancel My Membership page.
No phone call is required to cancel your membership.
Cancellation requests are processed as promptly as possible. To avoid a future charge, please submit your cancellation request before your next scheduled billing date.
Section 6. Effect of Cancellation
When you cancel your Rielane VIP Membership, no further recurring charges will be applied after the cancellation is processed.
Your membership benefits may remain active until the end of your current paid billing period. After the membership ends, member-only benefits, discounts, and access are no longer available.
Section 7. Membership Refunds
Rielane VIP Membership charges are eligible for refund requests within 14 days of the billing date for that billing cycle.
To request a refund for a membership charge, contact us at support@rielane.com within 14 days of the charge and include your name, order email, and order number if available. Approved refunds are issued to the original payment method.
Section 8. Pricing or Benefit Changes
We may update the membership price, included benefits, or membership terms from time to time. If we make a material change to the recurring price or key membership terms, we will notify active members by email before the change takes effect. You may cancel your membership if you do not agree to the updated terms.
Section 9. Customer Support
For questions about membership billing, cancellation, or benefits, contact us at:
Email: support@rielane.com
Phone: +1 (341) 208-6218
Our customer support team responds within 24 hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
Business Address:
Obsidian Row Holdings LLC
30 N Gould St Ste R, Sheridan, WY 82801